Policies and Procedures
Below you will find a complete list of our policies and procedures, which includes ordering, shipping, damages and returns. If you have any questions on any of our operating policies, please call our customer service department at 304-728-0547 or Toll Free 304-728-0547.
Ordering Our Custom Furniture and Bars
To place an order, send us an email with your name, address (including zip code), phone number and wish list of items to be built. We will work one-on-one with you to create the design, and ultimately prepare an estimate of all costs involved for your approval. To order using VISA, Discover, or MasterCard, call with your payment information (Do not send credit card # via email). To order using your personal check, include a copy of your invoice (or the invoice #) with your deposit check. We must receive your deposit within 7 days of invoicing to insure current pricing. Payment of the balance must be received 7-10 days before merchandise is scheduled for shipment. Production times will vary for custom furniture between 4-16 weeks, depending upon the complexity of your custom requirements.
Placing A Order On Our Shopping Cart
To place an order from our Shopping Cart, simply add the items you wish to purchase to your shopping cart and process the order. Be sure to keep your order number since this is your reference number when calling us. We will send you out a confirmation email once the order has been processed (within 48 hours). Once your items are ready to ship, we will email your tracking information. All of our shopping cart items include shipping within the Continental USA. Please call for an international shipping quote.
Forms Of Payment – Residential Customers
All accounts are prepaid. All payments must be in U.S. funds and drawn on a U.S. bank only. We accept Visa, MasterCard, Discover, wire transfers, and checks . International orders must be paid via wire transfer. Credit card orders are processed same day. Orders paying via check take 5-10 business days to process from date of deposit. A $25.00 charge will be assessed for any check returned for insufficient funds.
Make checks payable to:
200 West Washington Street
Charles Town, WV 25414
Forms Of Payment – Commercial Customers
Our standard commercial pricing policy requires a 50% down payment by check or bank wire transfer when the order is placed. The remaining balance must be paid as the initial deposit was made, and is due before we ship your merchandise. Commercial customers may elect to pay via Visa, Mastercard or Discover Credit Card, with a 4% service fee assessed the order.
When government customers are ordering via purchase order, any discounts applicable for that order are reduced by 20%. Full payment is due within 7 days of receipt of merchandise. A $25.00 charge will be assessed for any check returned for insufficient funds.
Municipal requirements regarding flame retardancy for use in various types of facilities are constantly changing. As part of customized service for our manufactured products,we offer a wide variety of upholstery, foam materials and barrier cloths to meet unique flame retardant specifications. If buyer must satisfy a particular code, e.g., State of Calif. Technical Bulletin 117-E, or Boston Fire Dept. Code (BFD 9-1), this must be clearly indicated by the customer when initiating the purchase with BarsandBooths.
BarsandBooths is not liable for noncompliance with local code requirements if the buyer fails to advise BarsandBooths of these requirements at the location where merchandise will be used or stored.
Future Delivery Program
We offer a Future Delivery Program for orders of $2,500 or more and can provide terms of up to two years, depending upon the size of your order. Generally, we require 1/3 payment when your order is placed, and the balance is divided over the agreed upon term. Layaway payments will be due on the same day of the month on which you placed your order.
IMPORTANT NOTICE: We have a strict layaway policy. Layaways must be paid in the time period agreed upon. If not paid on time or if 2 payments have been missed and no other arrangements to pay have been made, all monies paid and all products will be forfeited. There is a non-refundable $25 fee for any payment that is declined for payment. Cancelled layaways are subject to a 25% cancellation/restocking fee. Layaways containing custom products cannot be cancelled after production has begun.
Shipping and Handling Information
What is freight delivery?
Freight delivery is required when merchandise is too large or heavy to be delivered by UPS or USPS. These items are delivered to your locations via a tractor trailer to curbside or next to the nearest house entrance or garage. Standard Delivery does not include unloading the merchandise or delivering it inside of your location. This method is most economical for our customers since freight companies will charge higher fees for “white glove” delivery. That service is also available…just ask us!
What is a lift-gate?
A lift-gate is a device used to raise and lower items from ground level to the level of a tractor trailer. Freight companies deliver items on a tractor trailer which is 56 inches above the ground. These trailers are designed to load and unload at a loading dock or with a fork-lift. If your delivery location does not have a loading dock or fork-lift and the item is too heavy to remove from the trailer by hand, then you may need a lift-gate. We will automatically add a lift-gate when we know that it is going to be required. There is an additional fee assessed when we require a lift-gate for your delivery.
Do I need lift-gate delivery?
There are several ways to avoid paying lift-gate delivery costs. If your delivery location has a loading dock or forklift you do not need a lift-gate. Individual items in your shipment do not need a lift gate if they are light enough for you and your friends to remove from the truck. If you are willing to drive to the closest terminal and take terminal delivery you do not need a lift-gate. Terminal delivery is often a good way to save both lift-gate and residential delivery fees. If none of these options work for you then you will need lift-gate delivery.
How much does lift-gate delivery cost?
The average cost of a lift-gate ranges from $55 to $75, depending upon the carrier selected for your delivery. BARSandBOOTHS ships with several different freight companies depending on the delivery location and the delivery services you request. The best way to find your actual lift-gate cost is to call us for an exact quote of your delivery costs with and without lift-gate delivery.
What is Residential Delivery?
Residential delivery is a term and fee used by freight carriers to describe delivery to any address which is not zoned commercial. Usually this is a home, but it could be a church, farm community center, etc. Businesses run from a home are still considered residential. There is an additional fee assessed to us by the shipper for a residential delivery.
Do I need Residential Delivery?
Often you can avoid residential delivery fees by receiving your shipment at a nearby business or office building. If you have a pickup truck capable of hauling your item, we can schedule “terminal delivery” where the item is delivered to the closest trucking terminal and you receive the item there. This is a good way of saving both residential and lift-gate delivery fees.
What is terminal delivery?
Terminal delivery is where the freight company delivers your shipment to their closest freight terminal (usually in the closest urban area) and you receive the shipment at their terminal.
Why would I use terminal delivery?
By accepting your shipment at the terminal you can save residential and lift-gate delivery fees. You can also save high local delivery fees if you live in a remote or hard to reach area.
How does insurance work with freight shipments?
Every freight shipment is insured. But in order to collect the insurance on damaged goods the receiver MUST INSPECT THE SHIPMENT BEFORE SIGNING FOR IT! Legally, when BARSandBOOTHS signs the shipment over to the freight company, the freight company owns it. When you receive the item and sign for it, you own it. Therefore it is imperative that you carefully inspect your shipment for any damage. If there is any damage at all you must note the damage on the freight bill. This is the only way you will be compensated for the damage!!
What should I look for when inspecting my shipment ?
A very small amount of freight shipments arrive damaged, but be sure to inspect your item when it arrives. The most common cause of damage is the fork-lift so pay special attention to holes poked in the packaging and to the bottom 18″ of the shipment. Inspect the outside of the packaging to look for dents or crushed corners. If you see anything even slightly suspicious carefully remove all packaging and inspect the item. The driver may be impatient but that beats having to settle for a damaged item. Unlike FedEx or UPS, if you sign your Freight bill free of any claims then you have little recourse if you later discover that it is damaged.
What if my item is damaged?
You have two options. You can note damage on the freight bill and accept the item anyway, or you can refuse the shipment. 99% of freight damage is cosmetic. If you sign the freight bill damaged then the freight company is responsible to replace your item, approve reimbursement for parts and repair, or provide compensation depending on the damage to your item. This is often the best option if you need to get your item operational and the damage is cosmetic. If you refuse the shipment it will be retained by the shipper, and a claim will be made for replacement as soon as possible!** This may take some time due to stocking issues and transit times, but this is usually the best option if your shipment is damaged beyond repair. If you accept your shipment in a damaged state it is very important that you call the freight company immediately to schedule an inspection and file the freight claim, you should take good pictures from different angles of the item and the packaging, and you should save all packaging material.
** If the item is used, there will be no replacement available, so it is vitally important to have the freight company compensate you for repair.
UPS or FedEx Ground
We ship all over the world. From the date of your finalized order, shipping times will vary from 7-10 days for in stock items but can be up to 30 days for international ocean transport. You have the option of prepaying your shipping fees, or in certain circumstances, you may elect freight collect service. To facilitate freight collect, we have negotiated large discounts with major shipping companies and we in turn pass this discount on to you, our customer! You pay exact shipping charges to the driver at time of delivery. We will provide you with a shipping estimate when your order is placed. We make every attempt to provide our customers with the lowest shipping rate possible! Smaller items that are able to ship UPS Ground are not applicable to Lift Gate or Residential Delivery Fees.
INTERNATIONAL CUSTOMERS: We ship large orders all over the world via ocean container or air. Ocean transport can take up to 30 days. Air transport will vary betwen 7-10 days. We can ship to the nearest port or direct to your door. We will obtain a shipping estimate for you, however, we are unable to tell you what customs, duties and/or other fees may apply.
Shipping Damages Procedures
BARSandBOOTHS.com is not responsible for loss or damages incurred in transit. All orders are shipped in new condition unless otherwise noted. We package all of our merchandise to withstand normal shipping conditions. There are times, however, when the shipping company will damage something in transport and it is very important that you follow these procedures so we can get your replacement item to you as quickly as possible. Before accepting merchandise from the carrier, you should inspect and note any loss or damage on the delivery receipt. Do not sign any paperwork presented by the carrier until you have examined your merchandise. Failure to do so will prevent any damage claim from being successfully filed on your behalf.
If there is loss or damage, a claim must be made immediately with the carrier. If damage or loss is discovered after delivery, the carrier should be notified immediately for an inspection of concealed damage as well as for instructions in filing a freight claim. Concealed damage claims must be filed with the carrier within 10 days of receipt of goods. We will assist you in replacing your merchandise once claim procedures have been followed and we have been notified by the carrier of such claim.
In the event of damage or breakage, be sure to retain the entire outer shipping container and carton (and packing material) in which broken or damaged goods were packed. Call the carrier immediately to file your claim. The damaged merchandise must be in original container and in original outer carton when given to the carrier for return.
Shortages, other than loss in transit, or any variance in the specifications of the order must be reported to BarsandBooths.com within 10 days of receipt of goods. Failure to make such claim shall constitute acceptance of the merchandise and a waiver of any defects, errors or shortages.
Cancelled orders for stock merchandise are subject to a 25% cancellation/restocking fee. Products that we are designing and building specifically for you, (custom orders) cannot be cancelled once they are put into production, nor are eligible for refunds of any deposit monies. Orders cancelled within 24 hours will receive full refund of any monies paid for that order, minus any credit card fees assessed to BarsandBooths for that transaction.
Returns and Exchanges
CUSTOM ITEMS:We do not accept returns or grant refunds on custom items. If a product is defective, CONTACT US IMMEDIATELY AND WE WILL MAKE ARRANGEMENTS with the manufacturer for safe return of the item for inspection.Item(s) must be returned in original condition with the box and all packaging as received within 10 days of receipt. Return shipping is paid by our customer, however, will be reimbursed if a defect is found. Once inspected, if a defect is found, we will arrange a repair or replacement. If an item has been damaged in shipping, once your claim is filed, we will commence production of your replacement.
CLEARANCE ITEMS: All clearance merchandise is sold at rock bottom pricing and is sold as is, no returns. Once sold, clearance merchandise must be paid in full within 7 days. Deposit monies to hold merchandise beyond our 7 day pay policy are not refundable.
STOCK ITEMS: For return of non-custom items (subject solely at BarsandBooths discretion), there is a 25% restocking fee, provided item is returned within 10 days of receipt. If a product is defective, CONTACT US IMMEDIATELY AND WE WILL MAKE ARRANGEMENTS with the manufacturer FOR REPAIR OR REPLACEMENT. Defective item(s) must be returned in original condition with the box and all packaging as received.
Laminate and Vinyl Samples
There is a $15.00 charge on all Samples that we mail out. This $15.00 is credited back to you on your first order. We do not offer returns or refunds on our sample charge. This charge is to cover shipping and handling of the samples.
If item is delivered to WV, then any taxes imposed by state governmental authorities on the sale, or use of goods referred to in the sales transaction shall be paid by the buyer, in addition to the purchase price. If items are tax exempt for reasons of: resale, sales of Non-taxable services, Sales to Agricultural Producers, Governmental Entities, or Sales to Persons Presenting a Direct Pay Permit, a signed tax exemption must be filed.
No information provided by you to place your order will be sold, shared or traded in full or in part. We treat your personal information with the utmost confidentiality.