Customer Testimonials

Hi Barbara,

I’ve been meaning to email you, but wanted to let you know, how much we are enjoying our booth. I just love the color and it’s so comfortable. It fits perfect in our dinning room corner next to the window so we can enjoy our coffee and watch the wildlife. Thank you again, A very happy customer.

The purpose of my testimonial is to inform others why it is important to buy your Big Chill appliances from the distributor, Bars and Booths. My husband is a beer distributor and has been in the business for 40 years.
For those who do not have this background, the following testimonial can help you out for your future purchase.

We ordered 8 Big Chill appliances from Bars and Booths. They have a beautiful showroom and professional friendly help in making your decision. By mistake, I ordered a 30″ stove vent for a 36″ stove. I should have ordered a 36″ vent. The Big Chill manufacturer was going to charge a $500 restocking fee. Bars and Booths made arrangements for the larger vent to be sent and made arrangements for the 30″ vent to be sent to their store, with no restocking fee. They couldn’t have been more customer friendly!

Based on our experience, This really pointed out the advantage of ordering from a distributor over going direct to the manufacture. When you have two companies standing behind the product at no additional cost, chances are the distributor that sells many different products is more motivated to make you happy since they hope to sell you additional products. Since manufacture usually only make the one line with very little expectation of you being a repeat customer they do not have the same motivation.

Hi Team,

I feel terrible that I didn’t have a chance to write you until now, but I’m attaching some photos of our new table! We’ve had it set up for a few weeks, and now I can’t imagine anything else in my kitchen.

I’m happy to report that the table came perfectly safe, no damage whatsoever, and having it shipped standing up was a great idea! We attached the legs, brought the chairs from the basement upstairs and centered the Lazy Susan.

Within the first week of having it, I had at least five people compliment me on it.

It is truly beautiful, and I am so thankful to you for making this happen for us. It’s a dream to finally have a matching kitchen set, with enough room for everyone to sit and eat–and for all the food. We LOVE it!

Thank you, so so much! Sincerely,

The table and chairs came in today. I put the table together with the base and all is good. The factory packaged the table top and chairs with great care. I was very pleased. The whole package was everything you said it would be. I am very pleased.

Thank you.  Feel free to use me as a reference.

Hi Debbie,

I just wanted to let you know that the machine arrived on Friday and is working perfectly! What an amazing find!!!! It looks like everything is fine, nothing was damaged in shipping. Thank you for your help! Now, if I can only find someone who sells Coke Zero in glass bottles

Dear Becky,

I just wanted to let you know that everything went very well with the delivery of our booth. They accepted the delivery charge that you advised. I am so beyond thrilled with the quality of the booth and table! My family is already enjoying them and I am sure we will for a long time to come. They look even better than they did in the photos. I have to thank you again for the assistance you provided me. I love the table with the aqua boomerangs. It is just what I wanted. I love the ocean color as well. If you had not helped me as much as you did, I may have ended up disappointed with the product I selected. Please pass this along to your boss. I am in customer service and I know how important it is to go above and beyond with my clients. You have certainly done this in my case and I am sure you do with all your clients. Many blessings to you. I will send you some photos once I have everything the way I want it.

Hi-

You made us a wonderful table and chair set back in June 2002…we still LOVE it! It’s in excellent condition, even after using it every day for 9 years!!

Congratulations on having such a wonderful business with outstanding diner products. I really like Bars and Booths and your products and service are the best that I have come across in almost any market. It has provided me with excellent service and it is a pleasure doing business with hershe has taken great care of me in the past. It’s nice that us diner aficionados have a resource like Bars and Booths to call upon. For me, its service that counts most and that is why I keep coming back to Bars and Booths.

I received the additional leaf for our 10 year old table today, and it is wonderful! Please tell your builder he matched the laminate so well it is difficult to tell which is the new and which is the old. Having all that extra space at the table makes mealtime and school time so much easier. Thank you so much for making my old table functional again.

Sincerely,

GW, Rudy (Rudolph the Reindeer) was received in good form from Tom and is already building memories with our family. Sincerely appreciate Greg’s workmanship and your professionalism and honesty. Also appreciate the great care Tom showed for Rudy and the time he spent with us reassembling him. Please keep us in mind for any other special items that come through in the future. Hope to visit your shop in WV some time.  Very Respectfully,

Hi Team,

Cathy said you would like pictures of the booths that you made for our Play Place…Click here to view our images.  The whole area turned out fabulous; kids and families love it!  Thank you so much!

Manager, A Place to Play

Hi Team,

We ordered a custom built retro stainless steel and vinyl dining set with matching bar stools. They was very patient with us as my wife changed her mind on the color scheme at least three times…sending us new samples and swatches each time. They was even able to custom order the exact same laminate for our table top that we have on our kitchen counters!! They provided customer service far above and beyond what we were expecting!! We love our dinette set and bar stools, and give them and Bars and Booths our highest recommendation. The quality is way better than we ever hoped it would be…this stuff is made to last! And it was idiot-proof to put the table and stools together – took me less than 15 minutes – the printed instructions were simple to follow.

Best,

Hi,

Thanks for all you did to make sure I got my bar stools in time for my open house. I LOVE them. They are beautiful. And so many people commented on how comfortable they were. They look perfect with my new kitchen.

We just received our booth and all we can say is wow, wow, wow!!!! We are very pleased with the quality and workmanship of the seats. Thank you so much for all your help with our purchase. We will recommend you to our family and friends. Estes Trucking was so easy to deal with. Thank you so much.

The furniture arrived yesterday and it is gorgeous!!! I am SO pleased with it. I can’t wait to see it in my garage! We are headed up to our cottage today, so I will be able to take some pictures for you. It’s going to look awesome!!! My husband and I were extremely impressed with the packaging of the furniture. It was in boxes, shrink wrapped on a pallet! The table top was boxed with a wood frame built around the four sides. Again, thank you so much for all of your help and guidance………..it’s beautiful.

It has been so busy and thought I need to get an e-mail out to you no matter what hits my desk today. The furniture is beautiful and everyone loves it. It is comfortable and looks great. What a beautiful product you sell. People now want to add napkin holders, salt & pepper shakers, etc. I am telling them if they want to open the restaurant please feel free to do so but you will have to buy the supplies, food, funny drinks, and dont forget to hire the staff too). I am putting up the decor now and will take pictures once we have a couple walls painted an accent color. Thank you very much for your wonderful service and an AWESOME product. I just have to say when I Googled on the internet your establishment was the second one I had looked at and knew right away it was where I wanted to buy the furniture.

Just wanted to send some pictures of our finished Kitchen “FINALLY”! The pub table, chairs & small end table were all purchased back in March 2007. The table tops were finished in the Red Ebony Boomerang Laminate. I also purchased additional Red Ebony Boomerang Laminate and did the window frame & sill. The pub chairs were all the American Beauty B1T3B. We are very happy with our decision to purchase our furniture from BITW. It is all very high quality. Thanks for the great furniture! Also, a special thanks to them for all her help through all our decision making and purchases,Great Job!