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Customer Testimonials

Hi Barbara,

I’ve been meaning to email you, but wanted to let you know, how much we are enjoying our booth. I just love the color and it’s so comfortable. It fits perfect in our dinning room corner next to the window so we can enjoy our coffee and watch the wildlife. Thank you again, A very happy customer.

Dee Boose

The purpose of my testimonial is to inform others why it is important to buy your Big Chill appliances from the distributor, Bars and Booths. My husband is a beer distributor and has been in the business for 40 years.
For those who do not have this background, the following testimonial can help you out for your future purchase.

We ordered 8 Big Chill appliances from Bars and Booths. They have a beautiful showroom and professional friendly help in making your decision. By mistake, I ordered a 30″ stove vent for a 36″ stove. I should have ordered a 36″ vent. The Big Chill manufacturer was going to charge a $500 restocking fee. Bars and Booths made arrangements for the larger vent to be sent and made arrangements for the 30″ vent to be sent to their store, with no restocking fee. They couldn’t have been more customer friendly!

Based on our experience, This really pointed out the advantage of ordering from a distributor over going direct to the manufacture. When you have two companies standing behind the product at no additional cost, chances are the distributor that sells many different products is more motivated to make you happy since they hope to sell you additional products. Since manufacture usually only make the one line with very little expectation of you being a repeat customer they do not have the same motivation.

A and J Phillips

Hi Liz,

I feel terrible that I didn’t have a chance to write you until now, but I’m attaching some photos of our new table! We’ve had it set up for a few weeks, and now I can’t imagine anything else in my kitchen.

I’m happy to report that the table came perfectly safe, no damage whatsoever, and having it shipped standing up was a great idea! We attached the legs, brought the chairs from the basement upstairs and centered the Lazy Susan.

Within the first week of having it, I had at least five people compliment me on it.

It is truly beautiful, and I am so thankful to you for making this happen for us. It’s a dream to finally have a matching kitchen set, with enough room for everyone to sit and eat–and for all the food. We LOVE it!

Thank you, so so much! Sincerely,

Carolyn S. – Hampden, MA

The table and chairs came in today. I put the table together with the base and all is good. The factory packaged the table top and chairs with great care. I was very pleased. The whole package was everything you said it would be. I am very pleased.

Thank you.  Feel free to use me as a reference.

Kenny – Midway, AL

Hi Debbie,

I just wanted to let you know that the machine arrived on Friday and is working perfectly! What an amazing find!!!! It looks like everything is fine, nothing was damaged in shipping. Thank you for your help! Now, if I can only find someone who sells Coke Zero in glass bottles

David – Charlotte, NC

Dear Becky,

I just wanted to let you know that everything went very well with the delivery of our booth. They accepted the delivery charge that you advised. I am so beyond thrilled with the quality of the booth and table! My family is already enjoying them and I am sure we will for a long time to come. They look even better than they did in the photos. I have to thank you again for the assistance you provided me. I love the table with the aqua boomerangs. It is just what I wanted. I love the ocean color as well. If you had not helped me as much as you did, I may have ended up disappointed with the product I selected. Please pass this along to your boss. I am in customer service and I know how important it is to go above and beyond with my clients. You have certainly done this in my case and I am sure you do with all your clients. Many blessings to you. I will send you some photos once I have everything the way I want it.

Ann – Dallas, PA

Hi-

You made us a wonderful table and chair set back in June 2002…we still LOVE it! It’s in excellent condition, even after using it every day for 9 years!!

Cande – Eden Prairie, MN

Congratulations on having such a wonderful business with outstanding diner products. I really like Bars and Booths and your products and service are the best that I have come across in almost any market. Liz has provided me with excellent service and it is a pleasure doing business with hershe has taken great care of me in the past. It’s nice that us diner aficionados have a resource like Bars and Booths to call upon. For me, its service that counts most and that is why I keep coming back to Bars and Booths.

Dan – Sydney, Australia

I received the additional leaf for our 10 year old table today, and it is wonderful! Please tell your builder he matched the laminate so well it is difficult to tell which is the new and which is the old. Having all that extra space at the table makes mealtime and school time so much easier. Thank you so much for making my old table functional again.

Sincerely,

Mary G. – Laramie, WY

GW, Rudy (Rudolph the Reindeer) was received in good form from Tom and is already building memories with our family. Sincerely appreciate Greg’s workmanship and your professionalism and honesty. Also appreciate the great care Tom showed for Rudy and the time he spent with us reassembling him. Please keep us in mind for any other special items that come through in the future. Hope to visit your shop in WV some time.  Very Respectfully,

Al

Hi Liz,

Cathy said you would like pictures of the booths that you made for our Play Place…Click here to view our images.  The whole area turned out fabulous; kids and families love it!  Thank you so much!

Manager, A Place to Play

Becky T., OK

Hi Liz,

We ordered a custom built retro stainless steel and vinyl dining set with matching bar stools. Liz was very patient with us as my wife changed her mind on the color scheme at least three times…sending us new samples and swatches each time. Liz was even able to custom order the exact same laminate for our table top that we have on our kitchen counters!! Liz provided customer service far above and beyond what we were expecting!! We love our dinette set and bar stools, and give Liz and Bars and Booths our highest recommendation. The quality is way better than we ever hoped it would be…this stuff is made to last! And it was idiot-proof to put the table and stools together – took me less than 15 minutes – the printed instructions were simple to follow.

Best,

John and Bonnie, AZ

Liz,

Thanks for all you did to make sure I got my bar stools in time for my open house. I LOVE them. They are beautiful. And so many people commented on how comfortable they were. They look perfect with my new kitchen.

Beth M.

We just received our booth and all we can say is wow, wow, wow!!!! We are very pleased with the quality and workmanship of the seats. Thank you so much for all your help with our purchase. We will recommend you to our family and friends. Estes Trucking was so easy to deal with. Thank you so much.

Rod – Strasburg, OH

The furniture arrived yesterday and it is gorgeous!!! I am SO pleased with it. I can’t wait to see it in my garage! We are headed up to our cottage today, so I will be able to take some pictures for you. It’s going to look awesome!!! My husband and I were extremely impressed with the packaging of the furniture. It was in boxes, shrink wrapped on a pallet! The table top was boxed with a wood frame built around the four sides. Again, thank you so much for all of your help and guidance………..it’s beautiful.

CJ – Rochester Hills, M

It has been so busy and thought I need to get an e-mail out to you no matter what hits my desk today. The furniture is beautiful and everyone loves it. It is comfortable and looks great. What a beautiful product you sell. People now want to add napkin holders, salt & pepper shakers, etc. I am telling them if they want to open the restaurant please feel free to do so but you will have to buy the supplies, food, funny drinks, and dont forget to hire the staff too). I am putting up the decor now and will take pictures once we have a couple walls painted an accent color. Thank you very much for your wonderful service and an AWESOME product. I just have to say when I Googled on the internet your establishment was the second one I had looked at and knew right away it was where I wanted to buy the furniture.

Jacobson Companies – Robin – Des Moines, IA

Just wanted to send some pictures of our finished Kitchen “FINALLY”! The pub table, chairs & small end table were all purchased back in March 2007. The table tops were finished in the Red Ebony Boomerang Laminate. I also purchased additional Red Ebony Boomerang Laminate and did the window frame & sill. The pub chairs were all the American Beauty B1T3B. We are very happy with our decision to purchase our furniture from BITW. It is all very high quality. Thanks for the great furniture! Also, a special thanks to Liz Brigman for all her help through all our decision making and purchases,Great Job!

Larry – Sterling Heights, MI

I just got the machine delivered to my house.  I cannot believe how fabulous it looks, it is amazing!!  You guys did a fabulous job.  It is so beautiful and perfect.

I have already loaded it up with candy and now its sits in my theater.  I find myself staring at the machine and not the movie, Ha Ha.

Thanks again and fabulous job!!

Rick H., OK

The purpose of my testimonial is to inform others why it is important to buy your Big Chill appliances from the distributor, Bars and Booths. My husband is a beer distributor and has been in the business for 40 years.
For those who do not have this background, the following testimonial can help you out for your future purchase.

We ordered 8 Big Chill appliances from Bars and Booths. They have a beautiful showroom and professional friendly help in making your decision. By mistake, I ordered a 30″ stove vent for a 36″ stove. I should have ordered a 36″ vent. The Big Chill manufacturer was going to charge a $500 restocking fee. Bars and Booths made arrangements for the larger vent to be sent and made arrangements for the 30″ vent to be sent to their store, with no restocking fee. They couldn’t have been more customer friendly!

Based on our experience, This really pointed out the advantage of ordering from a distributor over going direct to the manufacture. When you have two companies standing behind the product at no additional cost, chances are the distributor that sells many different products is more motivated to make you happy since they hope to sell you additional products. Since manufacture usually only make the one line with very little expectation of you being a repeat customer they do not have the same motivation.

A and J Phillips

Hi Liz,

We received our bar stools last week and absolutely love them. I’m so glad you sent us fabric samples beyond those we initially requested. As it turns out we selected one that you added and it is perfect with our color scheme. You were so helpful I just can’t thank you enough! Mark me down as a very satisfied customer. I can’t wait to get our remodel done so we can see just how well your stools accent our retro theme. I’ll try to remember to send you a photo when we are done.

Thanks again!

John P.

Hi ladies,

Thought you might wanted some pictures of The Diner in Denmark. The first two weeks has been an overwhelming success and that gives us opportunity to open one or several more The Diners quicker than expected. People are so excited of the furniture, the floor, the milkshake machines The whole concept.
We can talk more some other time, we just wanted to share some good moments and pictures with you.
Have a nice day.

Morten Schaumann

Dear Liz,

Thank you so much…I loved everything!

And good news…This morning around 7 a.m. got a phone call (this is Saturday morning) from the trucker. He was on his way with the delivery. They allowed us to open and found everything in good shape. We love the booth; haven’t put the table together yet…It’s heavy and think we’ll wait till we get back from vacation and have my son help.
When everything is together, I’ll send you a picture of my kitchen…You’ve been a real sweetheart! Thanks again!. I’m delighted with the workmanship!

Joan – Bohemia, NY

Just a quick note to thank you for your fantastic and always courteous customer service. We just love, love, love our new booth! The cats are being good with it, and have snuggled up in it with no problems. Thank you again.

Elizza – Dresden, ME

Dear Becky…

Our order was received yesterday by about 10:30 AM. The Estes driver was very helpful assisting us in bring the very large, heavy box out of the rain and in helping us unpack to inspect for damage. No damage found. We are very pleased with the entire process from your first response to my several e-mails concerning dimensions, to you sending a color sample to help with that concern we had, to the decent price, rapid manufacture and choice of shipper who was very courteous. It has been a pleasure working with you and I will certainly very HIGHLY recommend Bars & Booths should the need arise. Thank You My Friend and to All at Bars and Booths who made this a good experience!

Daniel – Kearney, NJ

Unpacked the machine all OK thank god after waiting a year for this it is fine, thank you very much for you help in this matter, if I require any more machines I will not hesitate to contact you, many thanks it is a beautiful machine.

Regards,

Mark – UK

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